Working with Charleene was a great experience. She is very responsive, honest, caring, and hardworking. We were nervous going into the process because neither my husband nor I had any direct or indirect experience with home renovations, and had only heard the horror stories from friends and coworkers. We had no horror stories! Charleene was definitely the right choice — the detailed plan was laid out up front, which we greatly appreciated. We did have to debate changes along the way when some structural issues came up, but she was very upfront about all of it, and everything was discussed and signed and she stuck to the budget/plan throughout. As with every home renovation there were still some frustrating and stressful moments, but we would no doubt pick Charleene again for our job. We knocked out two walls, completely gutted and redid the kitchen, and closed off a hallway to create a master suite – including a brand new bathroom + plumbing. They stayed very close to the timeline (even with the major structural changes required), it turned out wonderfully, and we absolutely love it! The planning process with Joy (Charleene’s designer) was absolutely fantastic. She is a wonder to work with and is the only person I have met that cares about details and perfection as much as I do. She did an great job at tweaking my thoughts and style preferences to get us to the most beautiful final product. I could not recommend her more highly.