Client Reviews

  • All
  • Addition
  • Basement
  • Bathroom
  • Kitchen
  • Whole House

I interviewed many contractors before meeting with Charleene, and was immediately impressed with her professionalism, responsiveness to my needs and concerns, and her willingness to work within my budget. Throughout the project, she was conscientious and responsive, keeping well within my time frame and her projections, and followed up with all of my questions. She maintained high standards and the quality of the work was excellent. I highly recommend her for large and small projects.

~ Lisa Crabtree

Working with Charleene and her team was the best decision we made for our kitchen renovation! We have worked with many contractors, and Charleene is by far the most professional, responsive and true to her word that I have ever seen. Our project was completed within the timeframe that Charleene outlined, and under budget!! Our kitchen is absolutely beautiful, and Charleene and her team of expert craftsman helped to make our dream a reality!

~ Anonymous

We truly enjoyed working with Chareleene. The job was timely and on budget. The look and feel of the design were what we were looking for and love the way it turned out. We will be using Charleene’s Houses again for another project.

~ Emily Woods

Charleene is the BEST! She and Design Architect Joy Strom were extraordinarily creative, thorough and easy to work with. Charleene is a strong communicator – with her customers and her team – which made the whole process easier for us from start to finish. The work is exquisite. We are thrilled. Can’t recommend her enough!

~ Martha McKenna

Charleene & her team were excellent to work with & they do amazing work! We hired Charleene’s Houses to help us add a two-story, 1,200 sf addition to our home & to completely renovate the existing portion of the home. This was a large project for our family, and it would not have been possible without Charleene’s experience & guidance throughout the process. From start to finish, she was accessible, kept us informed & kept the project moving forward. We were extremely lucky to have found Charleene to complete this renovation for us & we can’t thank her, and her team, enough for the beautiful work that they’ve done for our family. A few quick things that stood out for us & that separate Charleene’s Houses from other companies were: how clean they kept the job site, how friendly the members of her team were & how available Charleene was to answer our questions. She insured the process ran smoothly & most importantly, did really beautiful work. Charleene’s design consultant, Joy, was also amazing to work with & helped us immensely as we navigated through the infinite decisions that come with a renovation of this size. From choosing lighting fixtures, to counter top colors, Joy was by our side each step of the way helping turn what seemed like a impossible task, into a truly enjoyable experience. This is a great company to work with & you will not regret hiring Charleene for your next project!

~ Anonymous

Charlene and her team were wonderful to work with. We purchased an older row home in Rogers Forge and Charlene helped us knock down a wall and re model the kitchen, refinish all the floors, move a staircase. She provided excellent design guidance and brought ideas to the table that no other contractor had. Charlene and her team communicated well throughout the process and they were very receptive when we had questions or concerns. Charlene stayed on budget and let us know exactly what each step in the process would cost and when it was to be completed.

~ Daniel Henry

Charleene and her team did an excellent job managing our project which included a full kitchen renovation (design services, removed interior walls, relocated appliances) as well as a powder room renovation. Her team also added recessed lighting, updated fixtures, painted, and either added hardwood or refinished flooring throughout the house. They did a great job managing timelines (finished on-time), subcontractors and communicating clearly and promptly when issues arose. Her design partner, Joy, was great to work with and her and Charleene coordinated their efforts seamlessly. Charleene has been very responsive on punch-list items and one-off requests since the project was completed. We highly recommend Charleene’s Houses, LLC and will use them for additional projects in the future.

~ Katrina Pemberton

My husband are so grateful that we chose to work with Charleene and her team. We live in a 100+ year old house and we had a massive renovation to get done. We focused primarily on the kitchen, first floor layout and the overall structure. Charleene knows what she’s doing and listens to her clients, while giving her professional recommendation. She was so efficient from beginning to end. I am so impressed that she was able to get everything done on time (to the day on the contract!) and on budget, which I am especially appreciative of because I’m nearing the end of my pregnancy. She works extremely hard to make sure the clients are happy and is always available, even on the weekends if needed. This was a massive project and we absolutely love how everything turned out. We already have a lot of future projects in mind and I would 100% hire Charleene again. We would without a doubt recommend her to anyone who is looking to start a remodel. Thanks again Charleene!!!!!!

~ Katrina Jones

Working with Charleene and her team was a pleasure. My home is a sweet little craftsman cottage built in the 1920s with lovely architectural details. Charlene’s team matched trim, wall textures and other details so as to keep the look of the rest of the house. You would never know what was original and what was new, which was exactly what I wanted! She was attentive to detail and in constant communication with me. She and her team work tirelessly to do the best possible job, and did not disappoint. I would and will recommend Charleene for any job, big or small.

~ Patrice Hughes

My husband and I are thrilled with our new kitchen! Charleene was great to work with throughout the entire renovation process. We immediately felt comfortable with Charleene during the initial meeting – she was professional yet casual, and very thorough. It was clear that Charleene had extensive experience in renovations and working with older houses (our house was built in 1930) which can be full of surprises once you “open things up”. She was optimistic about being able to reclaim the original wood floors in our kitchen, which other Contractors wrote off as a lost cause when initially meeting with us. Charleene was right, and we absolutely love the look of the refinished original wood floors. The design process was collaborative, and we were able to tweak aspects of the design to suit our taste and provide the functionality we desired. Charleene’s eye for design and function was incredibly helpful, especially when she suggested open shelving instead of cabinets along one side of the kitchen; something we had not ourselves considered but are so happy with the results. After design, the estimates provided were detailed, easy to understand, and in hindsight, spot on with the actual cost and timeline. During the demolition, Charleene and her team took special care to contain the dust yet leave us with the space needed to carry on during the messier phases of the project. Finally, as the kitchen began to materialize with the new layout, Charleene was attentive to every detail and very responsive to our questions or concerns. The “concerns” were few, since the work proceeded very smoothly. The crew that worked on the renovation were polite, respectful, and highly skilled in their trades, from the demo crew to the carpenters, electrician, plumber, counter installers, and other trade specialists. They did an awesome job reconstructing the custom woodwork that we have in the Dining Room adjacent to our Kitchen that had to be shifted during the project, all the way down the most minor detail. While using a “budget-friendly” cabinet supplier, Charleene was still able to customize to fit our specific vision for the space. As we neared completion of the project, we gave Charleene our “Hit List” of all the items we wanted to be addressed, which Charleene and her team knocked out in short order. This was a perfect finishing touch to the project. Overall we are extremely pleased with the results and the experience working with Charleene. We highly recommend Charleene’s Houses to our friends and anyone who is looking into a Kitchen renovation.

~ Julie Marchica